Shipping policy

Effective Date: December 29, 2024

Welcome to Stashes! This Shipping Policy outlines how we handle shipping for our premium beauty products, including 100% human hair wigs, lace fronts, and lashes. Please read this policy carefully to understand our shipping terms and procedures.

1. Order Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.

  • Processing times may vary during peak periods, holidays, or due to unforeseen circumstances. We will notify you promptly of any delays.

2. Shipping Methods

  • We offer the following shipping options:

    • Standard Shipping

    • Express Shipping 

    • International Shipping

  • Exact shipping costs are calculated at checkout based on your location and chosen method.

3. Shipping Destinations

  • We ship to all regions

  • Please note that customs duties, taxes, or import fees for international orders are the customer’s responsibility.

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

  • If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@stashesny.com.

5. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate. Stashes is not responsible for delays or lost packages due to incorrect addresses.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us immediately at info@stashesny.com. We will work with the carrier to resolve the issue.

  • Failed Deliveries/Unclaimed Packages: If a package is returned to us due to a failed delivery attempt, unclaimed status, or incorrect address, the customer is responsible for the cost of reshipping.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain products may have shipping restrictions based on the destination country’s regulations. If your order is impacted, we will notify you promptly.

7. Free Shipping Promotions

  • Free shipping promotions apply to orders meeting the specified criteria (e.g., minimum purchase amount) and are limited to Standard Shipping within eligible regions.

8. Order Changes and Cancellations

  • Changes or cancellations to your order must be requested within 24 hours of placement. After this period, the order may already be processed and shipped.

9. Contact Us For questions or concerns about shipping, please contact us:

  • Email: info@stashesny.com